FAQ’s

Subscription

Sunad Garden offers 2 types of subscriptions. A basic subscription includes a thorough checkup of your health, lifestyle, etc. Based on the questionnaire, we will analyse your health and provide a graphical presentation of Tridosha, Saptadhatu ( 7 tissues I.e. Plasma tissue, Blood tissue, Bone tissue, Adipose tissue, Fat tissue, Bone Marrow tissue, Reproductive tissue), Trimala (Stool, Urine, and Sweat), Lifestyle and current diseases. Advance subscription provides a detailed graphical presentation of Tridosha, Saptadhtu (7 tissues), Trimala (Urine, Stool, and Sweat), lifestyle, and current diseases. This plan gives you a detailed explanation of all these charts, the current status of health in detail, the root cause of the health problem as well as the effects on the body, mental status, and behavior in general. This plan also provides the solution to your alarming status of each parameter given in the report with the help of easy-making home remedies. These home remedies are easy to adopt in your daily routine along with your current diet with a great effect on the parameters which need to be treated.

Yes. Go to Health Assessment, you will see 2 packages, select ‘Advanced’, and login with your user id and password. The system automatically adjusts the amount and gives you the balance payment to make. Click on ‘continue’ and complete the procedure. You will have full access to your complete report.

Your subscription lasts for 6 months. You can renew the subscription to keep monitoring your health status.

The user ID is unique hence, it cannot be changed.

Log in to ‘My account’ and click on the option 'cancel the subscription’. Please take note that the amount will not be refunded once you've taken the subscription.

Subscription is to be renewed every 6 months.

Go to the ‘Health assessment’ tab and choose a desired plan. Login with your user ID and password and click on ‘Continue’. Complete the procedure by making the payment. Your subscription is then renewed.

Log in to 'My Account', click on 'edit personal info', change the address, and save.

Questionnaire

Yes. Whether you choose a basic or an advanced plan, you need to answer all the questions given in the questionnaire to enable us to thoroughly check your health status.

The questionnaire can not be reattempted or changed once you click on ‘Submit’. It is advised to review the answers before you submit them. You can review the answers by going back to the page, change it, and save again. Submit it only when you are sure about all the answers.

Yes. You can change the answers also you can save the answers and reattempt if you want to before submitting it.

This module has been created by a team of health experts. The system has been set to make a subjective analysis of each person as Ayurveda believes that each person has a unique constitution thus, instead of having a set bar of parameters we have set it to a subjective milestone for each user. You can always consult with our expert team by taking an appointment for an online consultation.

If you have a query, please use the chatbot to chat directly with our customer care between 9 am to 6 pm on business days. For the unanswered chats, our customer care team will contact you on the next business day. You can also call on 9876543210 to talk with our customer care. You can email us with your query on contact@sunadgarden.com

Shipping

You get product delivery between 5 to 8 business days depending upon the region.

You will get the tracking ID once the product has been shipped through text message and email. You can use the tracking ID on the given link in the message/mail.

Currently we are shipping only in India.

Shipping charges may vary depending upon order volume and/or delivery location.

Returns and Refund

There is no refund on subscriptions. For the refund policy of the product purchased, please refer to our Return and Refund policy on the link below. Terms & Conditions

Product will be returned only in case of defective production, expired date, or wrong item delivered.

You can change or cancel the order within 24 hrs or before shipping. 2.5 % of payment gateway charges will be deducted and the remaining refund will be initiated.

Your refund will be initiated once the return shipment is received back to the seller. Return will be initiated and credited within 14 days from the date.

It will take up to 7 to 14 business days once the return is initiated by us.

Our customer care will provide you with the email ID of the seller.

Product and Plants

Our customer care will help you find the package with a shipping partner. You need to provide us with the AWB no.

Kindly contact our customer care.

Your order may get canceled if the product is out of stock or the pincode is undeliverable.

Plant picture is for visual reference to understand the nature of a plant. Actual plants may vary in size, height, leaves color, or age of a plant.

Many of the plants are nurtured by Sunad Garden itself. In case of rare species or limited availability, plants will be sourced from trusted vendors.

Yes. Please watch plant related videos on our YouTube channel. We will also keep sharing tips on our website in the daily tips section.

We recommend natural and organic fertilizers for plant care. Please follow our YouTube channel for suggestions on fertilizers, plant care, and other tips.

In case the plant is damaged, please contact our customer care team immediately in 24hrs with the video of the unboxing.

Recipes

Consistency is key! You may start to feel the betterment after 21 days of consistent intake. For the effect to stay for a longer time, you need to take the recipes for a minimum of 6 months.

Recipes are very simple to make and easily adoptable along with your daily diet. For more details on recipes, please follow our YouTube channel.

No they do not have any side effects unless they are taken without following the suggested dosage and instructions.

Every person is unique, so is their constitution. These recipes are suggested based on your health criteria and only for you, for your unique constitution. Other people with similar symptoms may have other health reasons. So there are the chances of ill effects or no effects on that person.

Yes you can take them unless it is suggested not to take by our expert.

Yes. Fresh recipes are more beneficial and contamination free.

Payment

You can make payments via Internet banking, UPI payment, and COD is also available.

There are different payment methods including internet banking, UPI payment and COD. you can select or change from any one of these.

Yes! cash on delivery option is available.

General

Yes! You have to contact our customer care team to arrange your online consultation with our health experts. You can choose the available time slot for online consultation.

Yes! You can show the reports to any of your nearby doctors, but an Ayurveda practitioner will understand the report more precisely. So, we recommend showing the reports to an Ayurveda physician.

वायुः पित्तं कपश्चेति त्रयोदोषाः समासतः प्रत्येक ते त्रिधा
वृद्धिक्षयसाम्यविभेदतः ।। उत्कृष्टमध्याल्पतया त्रिधा वृद्धि
क्षयावपि विकृताविकृता देहं घ्नान्ति ते वतर्यन्ति च॥